Terms & Conditions at First Choice Cleaning Company
This document, along with any others referenced within it, tell you about the terms and conditions under which we supply all of our cleaning services, whether discussed in our marketing materials or on this website at www.cleaningcompanylondon.co.uk. Please take some time to read these terms and conditions carefully and make sure you understand them before you order any Services from us, whether it be by fax, email, telephone or via our website. By ordering our services you confirm that you have read these Terms and that you agree to be bound by them.
1 About Us
1.1 We are First Choice Cleaning Company and our offices are registered at:
75A, Greenford Avenue
2 Our Contract and You
2.1 These Terms come into effect as soon as we confirm we have accepted your order for Services when a contract exists between us. After discussion about your requirements we will confirm the Services we can offer you. Once you accept our offer we will accept your Order including the price we proposed by sending a confirmation of the booking by email. At this point, a contract exists between us.
2.2 Where any of these Terms conflict with any terms associated with an Order, the terms of the Order take precedence unless that conflict is covered by clause 7 below.
3 Amending Orders and Terms
3.1 We may need to revise these Terms from time to time if;
(a) There are changes to the ways we accept payment
(b) There are any changes in relevant laws and regulations
(c) We carry out a price review and need to change the prices you pay for the Service
3.2 If amend these terms under clause 3.1 we will give you at least 30 days’ notice before the amendment comes into force. In these circumstances you can choose to cancel your contract with us as laid out in clause 9.
3.3 You can change an Order at any time by giving us 48 hours’ notice of the required change. Where a price change results we will inform you of the new price before the new Order comes into being.
3.4 Orders can be cancelled as detailed in clause 9.
4 The Services We Provide
4.1 Full details of our Services are laid out in Schedule 1 at the end of these Terms
4.2 We pride ourselves on our reliability and make every effort to deliver our services on time. However, sometimes there are events outside our control which affect our ability to deliver services. Claus 8 details our responsibilities when dealing with events outside of our control.
4.3 We need information from you in order to provide the Services detailed in your Order. We may need names; addresses contact telephone numbers, email addresses, and payment details. We will contact you regarding these details before your Services are due to commence. If we do not have the information, or the information is incorrect we may need to charge you additionally for time taken and work delivered in these circumstances. We may also suspend your Service and will provide you with notice, in writing, if we need to do so. Where we suspend the Service in this way you will not incur any additional charges until your Service is resumed.
4.4 It may, sometimes, be necessary to suspend your service if we have technical or staffing issues. We will contact you in advance unless the problem is an emergency. You will not be charged for the Service when we have been forced to suspend it but you will need to pay any invoices you have already received from us. In the event of staffing issues, were serve the right to offer you replacement staff, subject to your approval. Should you not pay for the Service as detailed in your Order we may suspend the Service with immediate effect as detailed in clause 5.
5 Our Pricing
5.1 The price of the service will be set out in our Price List and confirmed in your Order. Sometimes our prices do change but changes will not affect confirmed orders.
5.2 We reserve the right to review our pricing. You will receive a least 30 days’ notice, in writing of any changes to our prices before they happen. You can cancel your contract, as detailed in clause 9 at this time.
5.3 Our prices are shown exclusive of V.A.T. which will be added to our prices at the current rate. When a VAT rate change takes place between the Order date and the date the Service is delivered we will adjust the rate of VAT you pay.
5.4 For repeat services such as weekly or fortnightly cleaning we invoice monthly, in advance. We require cleared funds to be with us within fourteen days of the invoice date.
5.5 Where your Service is a one-off, we may request you to make an advance deposit payment of 50% of the value of the Order. We will invoice you for the full amount at the time we deliver the Service and the balance must be paid immediately on receipt of the invoice and before our staff member leaves your site.
5.6 Where your Order details a regular Service which you subsequently cancel, we reserve the right to invoice you for a supplement to reflect the higher price for one-off services.
5.7 Should we need to refer your account to a third party for collection we reserve the right to charge additional fees in relation to the costs incurred by our use of the third party.
5.8 We reserve the right to charge 3% of the Order value when you pay by credit card. Debit cards attract no additional charges. We will also charge a £25 handling fee should you pay by cheque and should that cheque be returned unpaid by your bank.
5.9 Should you not complete the payment for an invoice we reserve the right to levy a charge at a rate of 3% above the Bank of England interest rate in effect at the time. Interest shall accrue on a daily basis from the due date until the outstanding amount is paid. We also reserve the right to suspend the Service until the overdue amount is paid in full.
5.10 Where you need to dispute an invoice, in good faith and within 14b days of the invoice date we will suspend the terms of clause 5.9 for the duration of the dispute.
5.11 We reserve the right to offset any sums we may owe you against the outstanding balance of your account.
6 Problem Resolution
6.1 Our business success is based firmly on our reputation and the quality of our services. Sometimes we do fall short. Where you are not satisfied with our service, we offer to re clean your premises to your satisfaction subject to the remainder of clause 6.
6.2 We will regard all services as being satisfactory unless you notify us accordingly:
(a) In writing as soon as possible, within 24 hours of the Services being provided
(b) Giving us reasonable opportunity to resolve the issues with the Service you have raised
(c) Allowing us to use every effort to repair any damage item or fix any defects caused by us
(d) Allowing us to provide a replacement for any broken item or by reimbursing you at a fair market rate for the broken item
(e) Agreeing to provide us with any reasonable help that we need to fix the problem
(f) Where you are present at the time the Service is being delivered, by agreeing to notify us of any issues before our Staff levee
(g) By notifying us before the Service is compete if you are intending to appoint an external party to review the Services delivered
(h) By not using a third party to remedy and damage without agreeing this with us in advance.
6.3 Please ensure that valuable items are safely stored prior to us delivering the Service.
6.4 We will not be liable for damage caused by poor installation or faulty materials. All surfaces to be cleaned must be appropriately sealed and we will assume this unless you notify us in writing before the Service is delivered.
6.5 Where we believe you to be presenting misleading or fraudulent information we will cooperate with all relevant authorities.
6.6 Your legal rights are not affected by these Terms
7 Our Liability
7.1 We do not exclude or limit our liability in the following areas
(a) For death or personal injury
(b) For fraudulent misrepresentation in any way
(c) For breach of section 2 of the Supply of Goods and Services Act 1982
(D) For defective products under the Consumer protection Act 1987
(e) Any other liability not covered or limited by law
7.2 We will not be liable for:
(a) Existing damage to your property
(b) Any losses exceeding £5,000,000
7.3 Considering clauses 7.1 and 7.2:
(a) We will not be liable to you for any loss of profit or and consequential or indirect loss arising under these Terms and
(b) Our liability to you will in no circumstances exceed £5,000,000
7.4 We will carry full public liability insurance to cover our obligations under these Terms
8 Events Beyond Our Control
8.1 An event beyond our control (Event) is any act beyond our reasonable control
8.2 Any event beyond our control will not cause us to be held liable for lack of, or delay in delivery of the Service. Events include, but are not limited to lockouts, strikes or other industrial action, civil commotion, invasion, riot, terrorist attack or threat of terrorist attack, war, or preparation forward, earthquake, flood, subsidence, explosion, storm, epidemic, or other disaster, failure of water or electricity supply, failure of public transport, or failure of telecommunications networks or inability to gain access to your premises. Where an Event takes place;
(a) We will contact you soon as is reasonably possible
(b) Our obligations will be suspended for the duration of the Event. We will agree to cancellation of the contract only if the Event continues for more than 30 days.
8.3 You may terminate your contract under the terms of clause 9.
9 Your Cancellation and refund Rights
9.1 Our cancellation rights, as appearing here only apply to consumer clients in relation to the first occasion we provide Services to you.
9.2 You may cancel your Order any time before the commencement by giving 48 hours’ notice. You may also cancel your Service where we are affected by an Event for more than 30 days.
9.3 If you cancel an Order that you have already paid for, we will issue you with a refund.
9.4 If we have already started to provide the Service when you cancel we will charge you any reasonably incurred costs. We will deduct these costs from any refund due to you.
9.5 We reserve the right to retain part or all of your advance deposit when:
(a) You have failed to provide us with a minimum 48 hours’ notice of cancellation
(b) You have failed to provide u with access to your property
(c) You have not provided us with electricity or water
(d) You have not provided us with cleaning materials as agreed in advance
(e) You have provided us with faulty equipment
9.6 We may need to cancel an Order due to the occurrence of an Event or the unavailability of staff.
10 Contract Termination
10.1 Where we provide the Service to you regularly the Contract can be terminated by providing 30 days written notice. Where the Service is one-off you may terminate the Contract by giving a minimum of 48 hours’ notice.
10.2 Once we have begun providing the Service the contract may be terminated with immediate effect if:
(a) We breach the Contract in any material way and fail to correct the breach within 14 days
(b) We go into receivership or administration
(c) We change our Terms as detailed in clause 3.2
(d) We are affected by an Event for more than 30 days
10.3 Once we have begun providing the Service the contract may be terminated at any time by providing 30 days’ notice for regular Service and 48 hours’ notice for on-off Service.
10.4 We reserve the right to cancel the Contract if:
(a) You fail to pay us as detailed in clause 5
(b) You breach the contract in any material way and fail to resolve the breach within 14 days
(c) As a business you go into liquidation or receivership
11.1 Should you have any questions or complaints you can contact us by email at firstname.lastname@example.org or by calling us on 020 3819 5735.
11.2 If you need to contact us in writing you can do so by e-mail, by hand delivered post or by pre-paid post to address here please
12 Your Personal Information
(a) Provide services to you
(b) Process payment for those services
(c) Informing you about other products and services on a time to time basis
12.2 By forming a Contract with us you agree to allow us to pass your information to credit reference agencies for them to use to perform a search.
12.3 We will not pass your personal details to any third party other that staff involved in delivering the Service.
12.4 We record telephone conversations to quality control, training, and fraud prevention purposes.
13 Other Terms
13.1 We may transfer our rights and obligations under the Contract to a third party organisation. Weill always inform you, in advance where this happens.
13.2 You may only transfer your rights and obligations under the Contract with our written permission, in advance.
13.3 These Terms and the Order constitute an entire Contract.
13.4 These Terms and the Order apply to the exclusion of all other terms.
13.5 This contract is between you and us and no third party shall have any rights to any enforcement.
13.6 Each clause in these Terms functions independently.
13.7 If we fail to insist on your obligations under the Contract it does not constitute wavering our rights to do so. We will only accept waiving your obligations if we do so in writing to you.
13.8 These Terms function under English law and the jurisdiction of the English courts.
Schedule of Provisions
1 General Provisions
1.1 When we provide regular Services
(a) A detailed written list of tasks is required from you before the Service commences
(b) We do not guarantee the availability of the same cleaner every occasion
(c) We require 48 hours’ notice when a regular Service is not required should it all on a public holiday
1.2 You shall not entice any of our staff away from our employment for a period of 18 months after your Contract has been terminated by you or by us unless we provide written authorisation for you to do so and you pay the sum of £1,500 for each employee involved.
2.1 You are responsible for providing all relevant cleaning materials and equipment.
2.2 We can provide cleaning materials for you at an additional charge
3 Specialised One off Cleaning Services
3.1 End of tenancy, end of building works, spring cleaning and after party cleaning services shall be subject to the terms of clause 3 in the Schedule of provisions
3.2 One-off fees are charged on an hourly basis
3.3 Additional charges may be incurred for steam cleaning, dishwashing, removal of items from cupboards and for dusting books walls and ceilings.
3.4 Additional charges may be levied where room sizes vary by more than 10% from the measurements you provide.
3.5 Prices supplied to you in any quotation remain valid for 30 days.
3.6 Prices for removal of builder’s debris will be quoted separately.
3.7 Furniture will be moved, provided it can be moved safely by one cleaner on their own.
3.8 Quotations are provided in good faith but you acknowledge that timings and costings can sometimes require adjustment when the full detail is seen once the Service is being delivered.
4 Steam Cleaning
4.1 Where steam cleaning is included as part of an Order the terms of clause 4 in the Schedule of Provisions shall apply.
4.2 Our stem cleaning services are not suitable for suede, sisal, jute, coir or any natural plant fibres.
4.3 We do not steam clean net curtains
4.4 We provide all the necessary equipment and materials required for steam cleaning but you are responsible for supplying electricity and water.
4.5 Our charges for carpet cleaning are based upon average room sizes nationally.
4.6 Where we provide steam cleaning you will reimburse us for any parking and congestion charges incurred during the provision of the Service.
5.1 If we are asked to collect and return keys to a location more than 300m from the address where the Service is to be delivered we reserve the right to levy an additional charge of £12 per visit.